Shipping &
Returns
POSTAGE & DELIVERY
We aim to get all orders placed through our website dispatched within 24 hours. If your order does not arrive within 7 days of dispatch, please contact us and someone will be in touch as soon as possible to help you.
We use Royal Mail 48 hour tracked courier for deliveries. Please see our guide on postage rates below:
- UK Shipping (order under £35) – £3.75
- UK Shipping (order over £35) – Free
- International Shipping – Currently unavailable
RETURNS
In the unfortunate event you are wanting to return your goods, you should contact us first for confirmation, then mail your goods to: Kultivar, 17 Tube Court, Newcastle-Upon-Tyne, NE1 2DB.
Returns are only valid for 30 days from the purchase date. We are unable to accept returns after this time period. You will be responsible for paying for your own shipping costs for returning your goods. You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item and cannot be held liable if we do not. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. However, if you are receiving a refund for a defective item, your return postage will also be refunded up to the amount of £10 maximum.
If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during a period of 14 days after receipt of the product. This means that during the relevant period, if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the Contract and receive a refund.